OneWorld Memorials and the COVID-19 virus
OneWorld Memorials has taken the outbreak of the COVID-19 virus very seriously and has implemented steps to protect our employees and continue to serve our customers with the same outstanding level of care that is expected of us. Additionally, we will continue to offer low prices and maintain our generous discounts where possible.
Will OneWorld Memorials continue to ship orders?
Our fulfillment operations are up and running, and our plans are to continue that way. We are taking all steps necessary to make sure orders are processed and shipped in a timely manner, including those that require expediting. Due to the precautions we are taking to ensure the health of our staff, please allow for up to a week for processing time for all orders that don't request expedited shipping, and feel free to reach out with any questions regarding order timelines. All orders that are placed with expedited shipping will be shipped out within 24 hours of us receiving your order. If circumstances around the virus progress to a point where there are major operational disruptions, you will be called or notified by email with an update. A banner in the header of our website and revisions to this page will announce any companywide interruptions to service.
Will the recent riots cause delays to orders?
Due to the recent riots, our staff was unable to be on site for several days in a row. This has caused significant delays to our operations, however, we are working as quickly as we can to catch up with engraving and shipping orders. We are doing everything we can to ship all expedited orders on time. We understand how important and timely these products are, and plan to be able to continue to offer the same excellent level of service our customers expect from us for as we recover from these events.
Will my order be delayed due to inventory disruption?
When we are out of stock of any item it will say so on the website and you will be unable to make a purchase. Currently we are not experiencing shortages.
Our warehouse and shipping area are large and there is generous space between the staff. Our fulfillment process is efficient enough for just a few people to handle, so there is no crowding and the warehouse has excellent ventilation. It is our policy that if anyone gets infected or sick that they are required to take paid leave.
Since the spread of the virus is happening at an alarming rate, we are not able to predict the restrictions that state or federal government may put in place during the coming weeks, so we are monitoring the situation closely as it develops. We hope you and your family stay safe and follow the CDC Guidelines and those of the World Health Organization.
To stay on top of the progress with the virus worldwide and in the USA, here are several sites with up to the moment stats and updates that may help you:
Live Coronavirus info including breakdown by state: https://ncov2019.live/
CDC Coronavirus info and updates: https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html