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Our Policies

What is your shipping policy?

We offer free ground shipping on orders over $50 which will go out via one of the major carriers such as the US Postal Service, FedEx or UPS. Standard Shipping takes 3-5 business days. For orders below $50, there’s a small $5.00 fee for shipping.
For your convenience, we offer the lowest expedited shipping rates in our industry. At checkout you have the option to expedite your shipment for an extra $19.99 fee if your order is under 10 lbs. If your order is over 10lbs, then the extra expedited shipping fee will be $24.99. An expedited non-engraved shipment will get to you within 2 business days. Please allow one extra day for engraved orders placed after 2PM.
Next-day shipping is available and will get to you after 1 business day. Costing $34.99 if your item is under 10lbs and $79.99 if it is over 10 lbs. We do not generally ship with a request for signature unless requested. As long as the order is placed by 2PM on a business day, you should receive it the next business day.
Be reassured that we want you to receive your package on time. If for any reason your package is not showing up in a timely manner please contact us immediately, and we can track it down.

What's your return policy?

We offer a 60 day refund policy on all of our products. We want you to be satisfied with your purchase. We will honor a full refund of any unused and not personalized product you purchase and return that is not to your satisfaction within that time period. Learn more in our returns & refunds section.

What do you mean by 100% satisfaction guarantee?

We handpicked the all the items on our site to meet our high quality standards. If you're not 100% satisfied by your order, send it back for a full refund. Please note that the item has to be unused and not personalized. You can shop with us in all confidence as we stand behind the originality, craftmanship and durability of each urn, keepsake and jewelry.

What's the best price guarantee?

Our premiums urns are sourced domestically and internationally. Our products are made by the best manufacturers in the industry. They are priced to offer a better alternative than funeral homes expensive urns and keepsakes. Our Best Price Guarantee simply says that if you were to find the same exact item for sale at a better price anywhere else, we would match it. Simply contact us via the contact page with the following information:

  • Link to product on the other shopping site.
  • Their listed price.
  • Your contact information.
  • Can I trust OneWorld memorials?

    Yes you can. Not only our business has an A+ rating with the Better Business Bureau, but we also genuinely care about our customers. We are the only website in our industry with a 4.9 google stars customer reviews. Besides, our platform is Pci compliant so you can be reassured that your information are safe. We helped thousands of customer find the ideal urn to honor their loved ones, we are looking forward to helping you do the same.

    General Questions

    What is cremation?

    Cremation is the process of reducing human or pet remains to small particles, through intense heat. The entire process takes approximately three hours. First, the remains are exposed to flame and temperatures of up to 2000 degrees Fahrenheit for approximately two-and-a-half hours. During the process almost all of the organic material is consumed by heat or evaporation. After cremation the remains are mechanically or chemically processed into a coarse, sand-like powder.

    Are cremations done individually?

    Yes. State laws provide that only one body may be cremated at a time. Some states, however, permit family members to be cremated together, with consent of next-of-kin.

    What government entity regulates cremations?

    The cremation and funeral industry is closely regulated, monitored, and inspected. The Federal Trade Commission is the federal regulatory agency overseeing the funeral and cremation industry, as part of its Bureau of Consumer Protection. Read the FTC Funeral Rule for more information. Individual states have agencies that oversee funeral homes and crematoriums. Many states also permit additional inspections as required by the Environmental Protection Agency, and Department of Public Health.

    Do I need to purchase a casket for cremation?

    No. However, for health and safety reasons, crematoriums require a secure, leak-proof, enclosed combustible container. It can be simple, made of cardboard, wood, or corrugated paper. A casket is sometimes used temporarily to hold a viewing of the body before cremation. Some funeral homes have caskets available for rent for formal memorial services.

    How will the cremated remains be returned?

    It varies.Funeral homes and crematoriums have established their own procedures for handling and returning cremated remains. In most cases, you will receive the ashes in a heavy, clear plastic bag placed inside a temporary cardboard box or plastic container. You may then remove the ashes from the temporary container and place them into a memorial urn of your choice. You can also purchase an urn before and send it to the crematorium to fill.

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    How can I be sure that I receive the correct remains?

    Strictly enforced procedures are in place at crematoriums for keeping track of cremated remains. Procedures include placing an identifying marker in the container holding the body before cremation. Ask your cremation provider about their safeguards to prevent human error and to ensure you receive the correct cremated remains.

    What size urn should I buy?

    Urns are sold by size, measured by the amount of ashes that each urn holds in cubic inches. One pound of human or pet weight equals one cubic inch of remains. Therefore, if your loved one weighed 150 pounds you will need an urn that will hold at least 150 cubic inches. Standard individual cremation urns are designed to hold 200 cubic inches of remains. The size of each urn in cubic inches is listed with the item’s description. Use the filters on the left of our collections page to refine your results based on weight.

    What is a companion urn?

    A companion urn is an urn designed to hold the cremated remains of two people. The industry standard size for companion urns is 400 cubic inches. You can see our selection of companion urns here.

    What is a cubic inch?

    A cubic inch is a standard unit of measurement used to measure volume. A cubic inch is the volume of a cube with each side measuring one inch in length. In the cremation industry, the amount of ashes that each urn holds is measured in cubic inches.

    Do I need to purchase an urn from the funeral home or crematorium?

    No. The Federal Trade Commission’s “Funeral Rule” assures that every American has a right to provide their own urn or casket for use by a funeral home. More precisely, the rule states that “The funeral provider cannot refuse to handle a casket or urn you bought online, at a local casket store, or somewhere else — or charge you a fee to do it. The funeral home cannot require you to be there when the casket or urn is delivered to them.” You can read more about this rule here

    Can I have a viewing or memorial service if I choose cremation?

    Yes, of course . All memorial service and viewing options available to traditional burial and interment are available with cremation. If you need assistance, many funeral homes will help plan a memorial service or viewing before the cremation. Your minister or spiritual advisor can help you with planning a religious ceremony, prior to the cremation.

    Who places the ashes in the urn?

    Placing ashes in the urn is actually easy. Most people do it themselves. Usually cremated remains are returned in a plastic bag, and the entire bag can be placed into an individual sized cremation urn, without opening the bag. Smaller urns like keepsakes may require a small funnel. For those who do not wish to place the ashes in the urn themselves, many funeral homes or crematoriums will place the ashes in the urn upon request.

    How are urns sealed?

    Metal urns open and close with a threaded lid, and most can be permanently sealed with a clear adhesive, or metal-to-metal glue. Ceramic, stone and glass urns have a tight fitting lid that can be permanently sealed with a small amount of silicone sealant or clear-drying adhesive. Some wooden urns seal with a threaded lid, and can be permanently sealed with sealant or wood glue. Many wooden urns are sealed with a removable panel on the bottom which is secured by screws. Some stone or ceramic urns are sealed with a plug placed into the open hole. Scattering urns do not seal, but are made to be easily opened to disperse the cremated remains.

    How will the engraving look?

    Beautiful. We have an in-house team of engraver with extensive years of experience, who deeply care about producing the top-notch results you are looking for. We receive a lot of compliments regarding our engraving, you can be reassured that you are in good hands.

    Can I get my urn engraved?

    Yes,. Engraving makes the urn or keepsake even more personal. Most urns can be engraved with name, date, and an epitath. Each product description will indicate whether the urn can be engraved. Each product would also indicate the number of characters allowed for engraving.

    What can be done with the cremated remains?

    Cremated remains can be placed in a memorial urn and displayed in your home, or interred in a family cemetery plot. Many choose to scatter cremated ashes at a place that has special meaning to the deceased and their family. Family members may share the cremated remains in small keepsake urns and cremation jewelry. Some mausoleums or chapels have a columbarium, made up of small niches designed to hold memorial urns. The possibilities are unlimited, depending on your wishes and your loved one wishes.

    What are cremation jewelry?

    Jewelry urns are the smallest urns available. Cremation jewelry is designed to hold a tiny portion of cremated remains, usually less than ¼ cubic inch. The jewelry urns are traditionally designed as pendants, rings, bracelets, necklaces, and lockets. Each has a tiny compartment where the ashes are placed. Cremation jewelry is shipped with a funnel, adhesive and detailed instructions for placing a tiny portion of remains inside.

    What is a keepsake urn?

    A keepsake urn is a small urn which holds a tiny portion of cremated remains. Family members often use keepsake urns to share a smaller portions of the ashes after a memorial service.

    What urn materials are unbreakable?

    Memorial urns are available in many different durable materials that will protect the cremated remains. Examples include: metal, including copper, bronze, and pewter; wooden urns and urns of bamboo; and urns made from marble, granite, and other stones. We made it easy for you to shop, feel free to use the filters on the left of our collection pageto refine your search by material.

    What is a scattering urn?

    A scattering urn holds cremated remains, and is designed to help disperse the ashes safely. This urn can be easily opened, and lets you direct and control where the ashes will be spread. We have an extensive selection of scattering urns that you can find here

    What is a scattering ceremony?

    A scattering ceremony is a personalized memorial service planned around the scattering of cremated remains. Friends and family members gather at a location with special meaning for the deceased, to share memories, photographs, and stories. The service may be simple or elaborate, religious or personal, usually followed by scattering the cremated remains.

    Can I scatter ashes on private property?

    Yes, with the permission of the owner. However, if access to the property is important to you, keep in mind that ownership of the property may change, and your future access limited.

    Can I scatter ashes in the ocean?

    According to the United States Environmental Protection Agency (EPA), you may disperse cremated remains on the ocean, as long it takes place at least three nautical miles from land. Their rules and regulations are listed on their website.

    What is a biodegradable urn?

    Biodegradable urns are made of natural, non-toxic materials that decompose naturally. These environmentally friendly urns are suitable for earth and water burials. With sea burials, some urns are constructed to dissolve in minutes, and others completely break down within a week. Ashes buried in the earth can decompose in less than a year. The urns are also suitable for scattering ashes. Our handpicked selection of biodegradable urns can be found here.

    Can I ship remains?

    Yes, you can . However, only the United States Postal Service will accept cremated remains for shipping. UPS, Federal Express, and DHL will not knowingly transport cremated remains because they are irreplaceable, and cannot be insured. UPS, FedEx and DHL will accept empty cremation urns for shipment, but not an urn holding ashes.

    Can I fly with a memorial urn and cremated remains?

    The Transportation Security Administration says: “We understand how painful losing a loved one is and we treat crematory remains with respect. Some airlines do not allow cremated remains as checked baggage, so please check with your airline to learn more about possible restrictions. “Under no circumstances will a Transportation Security Officer (TSO) open a crematory container. To facilitate screening, we suggest that you purchase a temporary or permanent crematory container made of a lighter weight material, such as wood or plastic. If the container is made of a material that generates an opaque image, the TSO will not be able to clearly determine what is inside the container and the container will not be permitted. “Even if an item is generally permitted, it may be subject to additional screening or not allowed through the checkpoint if it triggers an alarm during the screening process, appears to have been tampered with, or poses other security concerns. The final decision rests with TSA on whether to allow any items on the plane.” However, you are permitted to transport empty cremation urns, if the lid can be removed and the inside of the urn inspected. Here at OneWorld Memorials, we recommend the usage of a scattering/temporary urn while flying.

    What kind of payment do you accept?

    For your convenience we accept all major credit cards, PayPal, Amazon Pay and Apple Pay.

    Do you charge sales tax?

    We do not charge sales tax except in Minnesota where we are required by law to do so.

    Shipping Options

    What are your shipping options?

    We offer free ground shipping on orders over $50 which will go out via one of the major carriers such as the US Postal Service, FedEx or UPS. Standard Shipping takes 3-5 business days. For orders below $50, there’s a small $5.00 fee for shipping.
    For your convenience, we offer the lowest expedited shipping rates in our industry. At checkout you have the option to expedite your shipment for an extra $19.99 fee if your order is under 10 lbs. If your order is over 10lbs, then the extra expedited shipping fee will be $24.99. An expedited non-engraved shipment will get to you within 2 business days. Please allow one extra day for engraved orders placed after 2PM.
    Next-day shipping is available and will get to you after 1 business day. Costing $34.99 if your item is under 10lbs and $79.99 if it is over 10 lbs. We do not generally ship with a request for signature unless requested. As long as the order is placed by 2PM on a business day, you should receive it the next business day.
    Be reassured that we want you to receive your package on time. If for any reason your package is not showing up in a timely manner please contact us immediately, and we can track it down.

    Do you offer Free Shipping? How long will it take for my order to reach me?

    Yes, we offer free ground shipping on orders over $50 within the contiguous United States. All non-engraving orders using our US free ground shipping will arrive in 3-5 business days from the day the order is shipped. For orders under $50 we offer a $5 flat rate shipping which will also arrive in 3-5 business days. Allow one extra day for engraved orders. Ground shipping to Alaska or Hawaii will generally take 7 business days. Other expedited shipping options are available during the checkout process, ensuring your order will get there faster (see the question below for further information).

    Do you offer next day delivery?

    Yes we do. Yes, we do. Matter of fact, we offer the best value for next day delivery in the industry. For an extra fee of $34.99 you can choose next day delivery at checkout if your order is under 10lbs. If your order is over 10lbs, the cost of next day delivery is $79.99. Please keep in mind that your order must be submitted by 2PM Central Time on a business day (Monday-Friday) to receive the order the next day. Please allow one extra day for engraved orders placed after 2PM.

    When do you ship?

    All orders placed before 2:00 PM Central Time will be shipped the same business day unless noted otherwise in the product's description. After 2:00 PM the order will be shipped early the next business day unless noted otherwise in our products description. Please note that we do not ship on federal/national holidays.

    Do you ship internationally?

    Yes we do. If you don't see your country in the scroll down at checkout, please call our dedicated in-house customer care team at +1 844 671 9744 . We genuinely care about our customers and we will make sure to assist you in that matter. Please note that you would be in charge of the shipping charges.

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    Can I track my shipment?

    Yes, you can. All our shipping options provide tracking. The tracking number will be sent to the e-mail provided at checkout as soon as the shipment is set up in our system.

    Does engraving impact shipping time?

    Yes. We work as fast as possible to get your order in a prompt manner. However, Engraving usually adds and additional day if the order is received by 2PM CST on a business day. In case the order is received after 2PM or placed during the weekend, it adds 2 additional days.

    Where can I found more shipping information?

    Click here to learn more about our shipping options. Still need help? Our dedicated customer care team would love to assist you. Feel free to call us at (844) 671-9744 or e-mail us at hello@oneworldmemorials.com.

    Returns and Refunds

    How easy is it to return an item?

    Here at OneWorld Memorials, we pride ourselves in the fact that we genuinely care about our customers and the quality of our premium urns and keepsakes. We want you to be happy with your purchase. If you're not, please contact us to let us know you're sending the items back to us. To receive a full refund, please make sure the item is :

  • Unused
  • Not engraved
  • In the same condition that you received it
  • In the original packaging
  • .

    Where is my refund?

    Once we approved and receive the items, we immediately refund you on the credit card used for the purchase. You will also receive a confirmation e-mail for your records. Please note that depending of the banks, it takes an average 3-5 business days for the funds to be deposited in your account. You can always contact us for any further questions.

    Do you have an exchange policy?

    Yes. Each of our items are carefully inspected to satisfy your high standards. However in the rare outcome that an item arrives damaged, we will gladly replace it. Simply contact us and we will make it right.

    Where can I found more returns & refund information?

    Click here to learn more about our returns and refunds policy. Still need help? Our dedicated customer care team would love to assist you. Feel free to call us at (844) 671-9744 or e-mail us at hello@oneworldmemorials.com.

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