The urn is beautiful, the engraving was perfect. It was a hard transfer of ashes from the original urn to the new one because this urn has a very narrow, rounded opening. You have to put the included bag. Pouring from old bag to new bag was very challenging. I wish the opening was just a big rectangle for a smooth pouring or I wish I did not have to pour the ashes to a new bag. I wish I could just used/fit the old bag with ashes to the new urn.