Frequently Asked Questions: Company Policies

Do you offer Free Shipping? How long will it take for my order to reach me?

Yes, we offer free ground shipping on orders within the contiguous United States.
All orders using our US free ground shipping will arrive in 3-5 business days from the day the order is shipped.  Ground shipping to Alaska or Hawaii will generally take 7 business days. The other expedited shipping options you'll find during the checkout process can ensure your order will get there faster (see  "Do you offer next day delivery?" for further information).

Will I get my order delivered on a weekend?

Although a carrier may deliver an order on a weekend, we do not guarantee this service and we do not have a dedicated Saturday or Sunday delivery service available at this time.

Do you offer next day delivery?

We offer next day delivery through various carriers such as FedEx, UPS and the US Postal service at their going rates. You will find those options during the checkout process. Although we guarantee we will get your package to the shipping company in time to fulfill your requested delivery date, we cannot accept responsibility for the shipper's performance. 

When do you ship?

Our ground shipping orders are typically shipped within 3-5 business days unless noted otherwise in our products description. All non-engraved expedited orders will ship same day if placed before 2 PM CT.  All engraved expedited orders will ship within 1-2 business day. We do not ship on federal/national holidays.

Do you ship internationally?

Yes, we do. If your country is not listed at checkout please contact us and we will help you place the order. Please note, for international shipments you will be billed for shipping, customs, and brokerage fees.

What kind of payment do you accept?

We accept all major credit cards, PayPal and Apple Pay.

Can I track my shipment?

All our shipping options provide tracking. The tracking number will be sent to you as soon as the shipment is set up in our system.

What is your return policy?

We offer you a full money back guarantee within 60 days of any purchase for a full refund on items that have not been engraved or on returns of more than 2 cremation urns. The money will be refunded immediately upon the confirmed return of the product back to our office. Please read our return policy page for full details: Return Policy

How are packages shipped?

Orders will go out by one of the major carriers such as the US Postal Service, FedEx or UPS. Additionally you have the option to expedite your shipment for the going rate of the carrier. Various expedited shipping options will be shown to you prior to buying the product during checkout so you can decide before placing the order.

We do not generally ship with a request for signature unless asked for. If your package is not showing up in a timely manner please contact us immediately so we can track it down. We cannot accept responsibility for packages that were verified as delivered to the address given.

Do you charge sales tax?

We do not charge sales tax except to those who reside in Minnesota, which we must do by law.

How does the best price guarantee work?

If you find a lower advertised price from either your funeral home or any other shop we will match their price. Price matches must be compared to advertised products on our site and must be the identical product. Contact us via the contact page for a quick response with the following information: link to product on the other shopping site, their price and your contact information.

How can I contact you if I need support?

Please call us if you have any problems or questions, our in-house staff takes all support calls during business hours. Our toll free number in the USA is (833) 493-9105. You can also send us an email by navigating to the contact page or by writing to us at

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